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Privacy and Cookie Policy

Wills & Smerdon may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective from May 2013.

Data Protection

Wills & Smerdon acts in accordance with the Data Protection Act 1998.

We respect the privacy of our visitors and do not rent, sell or deal in any personal information with third parties.  On occasion your details may be shared with Wills & Smerdon Approved Contractors or Agents to alert you of relevant products or services that you have been asked to be notified of.  Any information you provide will be treated in confidence and used only for the purpose for which you provided it.  Wills and Smerdon’s website uses robust security protocols to ensure that personal data that is collected is done so in a secure way.

You do not need to provide any personal information to use this site.


Wills & Smerdon is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Statement.

What we collect

We may collect the following information:

  • Name and address
  • Contact information including e-mail address and telephone number
  • Other information relevant to your enquiry

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our services
  • We may periodically contact you by telephone or e-mail concerning properties which are offered for sale/rent which we consider will be of interest to you.  These may be new instructions or properties from our existing portfolio.

Telephone Communication

Calls made to and from our Offices may be recorded for training and monitoring purposes.


We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line. 


A cookie is a small file stored on your computer that retains information about previous visits to a website.

Wills & Smerdon’s website will attempt to drop a cookie on your computer when visiting our site.  Wills & Smerdon does not use cookies to collect personal information regarding the use of your pc for internet browsing in any way. By using our website and agreeing to this policy, you consent to our use of cookies.  Cookies allow web applications to respond to you as an individual.  The Web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  We use traffic log cookies to identify which pages are being used.  This helps us to analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.